Replacement or refund policy of Le Vendume Store

Note: All replacements or refunds are applied exclusively if the goods are in their original condition and are not modified or used.

 

If you are dissatisfied with the goods received and wish to replace them or refund them due to a defect that happened to the product during the shipping process or you received a different product from the request or factory error, all you have to do is contact us through the customer service number and we will serve you to the fullest

 

In case you wish to replace the order or part thereof:

 

 We will be happy to serve you by calling our customer service number and registering the replacement request within 7 days from the date of receipt of your order, informing them of the products you want to replace and the new products you would like to receive, and our staff will serve you perfectly. You will be directed to the nearest branch of a shipping company to deliver the goods you wish to replace. After delivery of the goods to us and approval of the replacement request, our staff will contact you and identify the new goods that will be shipped to you.

Note: Please keep the delivery link with the bill number, taking into consideration that the process of shipping the replaced and new goods will be at the customer's expense.

 

In case you wish to return the application or part thereof:

 

We will be happy to serve you by calling our customer service number to register your order within 7 days from the date of receipt of your order, tell them the products you wish to return, and refund and our staff will serve you perfectly. You will be directed to the nearest branch of a shipping company to deliver the returned goods. After the arrival of the goods and approval of the request for retrieval, our staff will contact you and determine the method of receipt of the value of the returned goods.

Note: Please keep the delivery link with the bill number, taking into consideration that the process of shipping the replaced and new goods will be at the customer's expense.

Once you have accepted the refund request, you can redeem the returned goods either through a coupon with the same value of the returned goods. You can use it to buy from the Le Vendume store at any time, valid for one year with a free gift.

 

 

You can also retrieve the value of the goods returned in cash through a bank transfer after you provide us with your account number to transfer the value of goods to your account in cash.

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